Legal

Refund Policy

Effective Date: 07/29/26

1. Overview

This Refund Policy applies to every product, program, course, membership, coaching call, and community access sold by Reday LLC ("we," "us," "our") under the Thumbnail Accelerator name, including any one-time purchase, payment plan, upsell, downsell, or bonus. Please read it in full before you buy. By completing a purchase, you confirm that you have read, understood, and agreed to this policy.

If anything here is unclear, email us at [email protected] before you purchase, and we will answer you in writing.

2. Who You Are Buying From

Our products are sold and processed through Commas (operated by FanBasis, Inc.), our payment platform. Under the Commas platform terms, Commas acts as the contracting merchant for your purchase and is responsible for billing, processing refunds, and handling chargebacks. Reday LLC provides and delivers the product itself.

This means your purchase is also subject to the Commas Terms of Service and any policies presented to you at checkout. Where this policy and the Commas terms differ, the Commas terms govern the payment relationship, and Commas may issue or decline a refund at its own discretion, including where required by law, card-network rules, or its payment partners.

3. All Sales Are Final

Our products are digital. Access is granted immediately or shortly after purchase, and the material can be viewed, downloaded, and kept permanently. Because of this, all sales are final and we do not offer refunds, exchanges, cancellations, or partial credits once access has been granted.

This applies regardless of whether you have opened the material, watched any lessons, attended any calls, completed any part of the program, or achieved any particular result. It also applies to bonuses, which have independent value and are not treated as free add-ons for the purpose of a refund.

The only exceptions are those set out in Sections 4, 6, and 7 below, and any rights you have under applicable law that cannot be waived.

4. Consumers in the European Union and United Kingdom

Reday LLC is based in Slovakia. If you are a consumer in the EU or the UK, you normally have a statutory right to withdraw from a distance contract within fourteen (14) days, without giving a reason.

Waiver for immediate access. This right does not apply to digital content that is supplied immediately, where you have given your express prior consent to that immediate supply and have acknowledged that you lose your right of withdrawal as a result. At checkout you are asked to give that consent and acknowledgement before access is granted. If you give it, your purchase is final from the moment access begins and Section 3 applies in full.

If you do not waive it. If you did not give that consent, or if access was not supplied immediately, you may withdraw within fourteen (14) days of the date of purchase by emailing [email protected] with your name, order date, and the email address used to purchase. A clear statement that you are withdrawing is enough. We will refund the amount paid within fourteen (14) days of receiving your notice, using the same payment method you used.

This section does not apply to business or trade purchases. If you buy in the course of a business, the statutory consumer right of withdrawal does not apply to you.

5. Payment Plans and Instalments

If you buy using a payment plan, you are purchasing the full product at the full price and choosing to pay for it over time. You are agreeing to complete every scheduled payment.

Once the first payment has been processed, the plan cannot be cancelled and the remaining balance remains due in full, regardless of how much of the product you use, whether you complete it, or whether you continue to want it. Access to the product is granted on the strength of the whole plan, not on each individual payment.

If a scheduled payment fails or is reversed, we may suspend or permanently revoke your access to the product, the community, and any calls until the balance is brought current. Suspension of access does not cancel the outstanding balance. Continued non-payment may result in the account being referred for collection, and you may be responsible for reasonable costs of recovery to the extent permitted by law.

If a payment fails for a routine reason such as an expired card, contact us and we will work with you on updating the payment method or adjusting the schedule. We would rather fix it than escalate it.

6. Technical and Access Problems

If you cannot access what you paid for, that is our problem to solve and we will solve it. Email [email protected] with your order details and a description of the issue, and we will respond within two (2) business days.

A technical problem is not a basis for a refund while we are able to restore your access. If we are genuinely unable to give you access to something you paid for, we will either provide an equivalent replacement or refund the amount paid for that item.

7. Billing Errors and Unauthorised Charges

We will always correct a genuine billing error. Contact us and we will refund, in full, any charge that was:

Duplicated: you were charged more than once for the same product.

Incorrect: you were charged an amount other than the price you agreed to.

Unauthorised: the purchase was made without your permission, for example through a compromised card or account.

Undelivered: the product was never made available to you and we could not resolve it under Section 6.

Report the issue within thirty (30) days of the charge so we can verify it against our records. Approved refunds are processed through Commas and typically appear within five (5) to ten (10) business days, depending on your bank or card issuer.

8. Disputes and Chargebacks

Contact us first. If you are unhappy with a charge, email [email protected] before opening a dispute with your bank or card issuer. We read every message and respond within two (2) business days. Most billing problems are resolved faster this way than through a formal dispute.

Nothing in this policy removes or limits your right to dispute a charge with your bank, card issuer, or payment provider. That right is yours by law and we do not ask you to give it up.

Where a dispute is raised, Commas handles it as the contracting merchant and we cooperate fully by providing the transaction record, proof of access and delivery, our support correspondence with you, and the terms you accepted at checkout. If a dispute is found to have been raised in bad faith, for example where the product was delivered and used as described, we reserve the right to revoke access to all products and to decline future purchases.

9. No Guarantee of Results

We sell education and access, not outcomes. Any figures, case studies, testimonials, or examples shown in our marketing, on our calls, or inside our programs are illustrative of what some students have achieved. They are not typical, not average, and not a promise of what you will earn.

Your results depend on your own skill, effort, consistency, market, and many factors outside our control. We do not guarantee any level of income, any number of clients, or any specific outcome, and dissatisfaction with your results is not a basis for a refund under this policy.

10. Changes to This Policy

We may update this Refund Policy from time to time. The version that applies to your purchase is the version published on this page at the moment you completed that purchase, and later changes do not apply retroactively to purchases already made. We will update the effective date above whenever this policy changes.

11. Contact Us

For anything relating to refunds, billing, access, or this policy, contact us and we will help.

Email: [email protected]

Response time: within two (2) business days.